Privacy Collection Statement
- We collect your personal information so we can assess and handle your complaint, carry out our functions and improve our services. We may collect information from you, your representative (if validly appointed), your telecommunications provider and other relevant parties.
- To help resolve your complaint, we may disclose your information to your telecommunications provider (including wholesale providers), service providers who support our operations, and government agencies or regulators where permitted or required by law.
- Providing personal information is voluntary, but if you do not provide information we reasonably require, we may not be able to handle your complaint.
- If you choose to provide sensitive information (such as health information), we will collect and handle that information in accordance with our Privacy Policy and applicable privacy laws.
- For more information about how we collect, use, disclose and protect your personal information, please read the TIO's Privacy Policy.
- After you submit your complaint, you will be provided with a TIO reference number. Please keep a copy of that number for your records.