Leave site? Any changes that you have made will not be saved.
We value your feedback and use it to learn about how we can enhance our services. We have a process for handling compliments and complaints about our service, including how we manage personal information. Detailed information can be found in our compliments and complaints policy.
Our compliments and complaints policy does not cover instances where you are dissatisfied with the outcome of your complaint. We provide this opportunity during the management of your complaint. Once we issue a Preliminary View or Decision, it is a final decision and cannot be appealed through the TIO.
Please submit your feedback below and we will direct it to the appropriate manager. If you have submitted a complaint about our service, you can expect a response from us within 20 business days.
The TIO's privacy policy explains how the TIO collects, handles and protects personal information about you.
If you would like to submit a complaint about your internet or phone provider, please use this form. The form below is for complaints against TIO services only.
