Telecommunications Industry Ombudsman - Complaint form

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1Getting started
2Your provider
3Your complaint
4Your details
5Review & submit

What type of account are you complaining about?

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What type of account are you complaining about? Personal
What type of account are you complaining about? Business
What type of account are you complaining about? Community
What type of account are you complaining about? Sole Trader
What type of account are you complaining about? Charity
What type of account are you complaining about? Government

Are you the account holder?

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Are you the account holder? Yes
Are you the account holder? No

Do you have permission from the account holder to contact us?

Do you have permission from the account holder to contact us? Yes
Do you have permission from the account holder to contact us? No

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Where do I find an account number?

You can find your account number on your latest bill, invoice, or other direct communications from your provider.

If your complaint is about your mobile service, you can enter your mobile number instead.

What we may or may not be able to help with

We may be able to help with:

Landline, internet and mobile services

connecting or transferring services
contracts
faults, dropouts and mass service disruptions
billing mistakes
billing and supply of mobile premium services
debt collection
some issues with 'bundled' services
National Broadband Network (NBN) services
missed technician appointments

Land access

carriers using your land
some damage to property or telecommunications infrastructure issues

We may not be able to help with:

You can still submit your complaint and we will consider your situation to see if we can help.

Landline, internet and mobile services

what services a provider does or doesn't offer
ADSL or NBN services not being available to you because there is no infrastructure
the rates a provider charges
anti-competitive business practices
the content of services including smartphone applications, premium services, all internet sites and TV

Land access

complaints from contractors, unless they have exclusive rights to the land

Access a language interpreter

Call us 1800 062 058, or you can call the Translating and Interpreting Service on 131 450.

Access the National Relay Service (NRS)

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Step 1: Contact us through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2: Provide the NRS with our phone number 1800 062 058

For more information visit: About the National Relay Service.

Contact us

1800 062 058
8.00am to 8:00pm AEST - Monday to Friday

The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community.

We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.