What happens next?

We will assign someone to review your complaint. You can expect to hear from them within 1 to 2 business days (Monday to Friday). They will reach you by your preferred contact method.

Most complaints are closed within 10 to 14 business days (Monday to Friday). Complex complaints are rare and may take six months or more.

Still have questions?

Call us on 1800 062 058 between 8:00am 8:00pm, Monday to Friday or email us at complaints@tio.com.au so we can help.