Telecommunications Industry Ombudsman - Complaint form

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Use this form to track the progress of your complaint.

Complaint reference

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Please ensure that you enter the reference number in the correct format.

Postcode

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Use the postcode for the address where the service your complaint is about is located.

Access a language interpreter

Call us 1800 062 058, or you can call the Translating and Interpreting Service on 131 450.

Access the National Relay Service (NRS)

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Step 1: Contact us through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2: Provide the NRS with our phone number 1800 062 058

For more information visit: About the National Relay Service.

Contact us

1800 062 058
8.00am to 8:00pm AEST - Monday to Friday

The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community.

We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.