Telecommunications Industry Ombudsman - Providing independent, just, informal, speedy resolution of complaints

This site requires Javascript & may not function correctly without it.

How do I turn on javascript?

Update your complaint


Privacy notice

  • We collect personal information about you in order to contact you and handle your complaint. We will share your personal information with the telecommunications providers who can help resolve your complaint. This may include a wholesale provider. These providers may also provide your personal information to us. These providers or their staff may be overseas.
  • If you choose to provide us with sensitive information, for example information about your health, you consent to us collecting and disclosing that information unless you tell us otherwise.
  • With your consent, or by law, we may provide your personal information to government agencies.
  • We may also provide your personal information to third parties for the purposes of improving our services.
  • You can access and correct personal information that the TIO holds about you and complain about a TIO privacy breach or how the TIO has handled your personal information.
  • To find out more, the TIO’s privacy policy explains how the TIO collects, handles and protects personal information about you, including information obtained from your representative.
Is your complaint resolved? 

This response is limited to 2000 characters

Characters remaining: 0


If you have additional documents, for example a TIO Authorisation of Representative, you can attach them here.

The total size of all files attached must not exceed 50 MB. Only files with the following extensions will be accepted:   jpeg, jpg, bmp, png, doc, docx, pdf, xls, xlsx, txt.


The files to be submitted are listed below.

Total attachment size: 0 MB

By submitting this form you warrant that you are the Account Holder or the Account Holder’s authorised representative.

You are not the authorised representative unless the Account Holder has completed a TIO Authorisation of Representative form nominating you as their representative and that form has been accepted by the TIO.

If you are submitting a TIO Authorisation of Representative form with this update please ensure all fields are complete and the document is signed by the Account Holder, otherwise our office may not accept the form.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614