Update an existing complaint

If you've already made a complaint with TIO, use this form to give us an update.

An update could mean you need more help, have new information, or your complaint is resolved.

For new complaints, use our complaint form.

Find out how TIO collects, handles, and protects your personal information in our Privacy Policy.

Update my complaint

Track a complaint

Use this form to track the progress of your complaint.

With this form you can:

• See updates on status of your complaint
• Find out what happens next
• View any actions you need to take

To track your complaint, you'll need:

• Your complaint reference number
• The postcode of the address related to the complaint

Track my complaint