Complaint successfully submitted
Thank you. We have received your complaint.
Your complaint reference number is: . Keep this number handy. We'll ask you for it whenever you contact us about your complaint.
We will contact you shortly to tell you the next steps in our process and ask you for more information if we need it. We aim to process all online complaints within one business day. In the meantime, please keep working with your service provider to find a solution to your complaint.
For general information on how we handle complaints about telecommunications providers, see www.tio.com.au/consumers/complaint_process
Something has gone wrong
We're sorry, but a system error is stopping us from registering your online complaint.
We understand that this is inconvenient, but please make your complaint again by either:
Emailing us at tio@tio.com.au – please include your name, phone number, and a brief summary of your complaint
Calling us between 9am-5.30pm (Melbourne time) on 1800 062 058 or trying an online complaint again at another time.