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Submit a complaint

  • We collect personal information about you in order to contact you and handle your complaint. We will share your personal information with the telecommunications providers who can help resolve your complaint. This may include a wholesale provider. These providers may also provide your personal information to us. These providers or their staff may be overseas.
  • If you choose to provide us with sensitive information, for example information about your health, you consent to us collecting and disclosing that information unless you tell us otherwise.
  • If you choose to remain anonymous or withhold information, we may not be able to handle your complaint.
  • With your consent, or by law, we may provide your personal information to government agencies.
  • We may also provide your personal information to third parties for the purposes of improving our services.
  • You can access and correct personal information that the TIO holds about you and complain about a TIO privacy breach or how the TIO has handled your personal information.
  • To find out more, the TIO’s privacy policy explains how the TIO collects, handles and protects personal information about you, including information obtained from your representative.
  • After you submit your complaint you will be provided with a TIO reference number. Please keep a copy of that number for your records.

Enter your complaint

Have you contacted your telecommunications provider about your complaint? 

The TIO cannot accept your complaint unless you have given the service provider an opportunity to consider the complaint. Contact details for some service providers are available below.

Ask the service provider for a reference number. If you have difficulty contacting them, call us on 1800 062 058. Here are some helpful tips for talking to your service provider.

Service provider contact information

Dodo1800 097 304
iiNet Ltd13 22 58
M2 Commander Pty Ltd13 27 77
Optus1300 301 889
Visit Website
Primus Telecommunications1300 858 844
TelechoiceVisit Website
Telstra CorporationVisit Website
TPG InternetVisit Website
Vaya1300 008 292
Virgin Mobile1300 555 100
Vodafone Australia1300 650 410 (Landline)
1555 (Vodafone mobile)

If your service provider is not listed, you can search our directory for other service providers’ contact details.